Returns

Return & Exchange Process

FREE EXCHANGES & EASY RETURNS

We know that sometimes you need to return or exchange an item. We've made it as easy as 2 simple steps—follow instructions below!

Complete the Return & Exchange Form

  • Items returned damaged or with extensive wear and tear are not entitled to refund, exchange, or store credit.
  • 1. Print and fill out the RETURN & EXCHANGE FORM (.PDF).
  • 2. Clearly mark whether you would like a return or an exchange.
  • 3. Please fill out the form completely including your order number, item(s) you’re returning, and the reason for your return or exchange.

Repack and Ship:

  • 1. Return label is included with the original shipment.
  • 2. If you've selected 'Exchange,' it's free!
  • 3. If you selected 'Refund,' we'll deduct $7.75 from your refund amount to cover the return shipping fee.
  • 4. Pack and seal your return merchandise securely: Double check to ensure you have all proper documentation enclosed, including the ‘Return & Exchange Form’.
  • 5. Keep a copy of your tracking number for your records.

Mail returns to:

Gravity Defyer Return Dept
10643 Glenoaks Blvd.
Pacoima, CA 91331

30-Day Exchange & Return Policy:

  • Items returned damaged or with extensive wear and tear are not entitled to refund, exchange, or store credit.
  • 1. For an exchange or refund, all products must be returned within 30 days from the day they were shipped.
  • 2. Products must be returned in "Like New" condition in their original packaging.
  • 3. Damaged footwear and incomplete returns are not entitled to refund, exchange or store credit.
  • 4. Must complete the "Return and Exchange Form” that was included with your order and clearly indicate the reason for return.
  • 5. Only purchases made directly from Gravity Defyer or GravityDefyer.com are entitled for exchange or refund.
  • To Return Your Purchase for a Refund:
  • A flat fee of $7.75 for return shipping will be deducted from your refund total at the time your refund is processed.
  • We are unable to switch refunds to a new or different payment method other than what was originally used on your order.
  • Shipping and handling fees are non-refundable.
  • 6. "Home Try-On" Program: Customers who purchased under this program will NOT be charged for the product.
  • 7. Customers who purchased with check or money order will be refunded by check within 25 days.

60 Day Limited Warranty – in addition to our 30-day money back warranty, we also provide an additional 30- day manufacturer defect warranty in the form of exchange or store credit only.

  • 1. We are constantly improving our quality control and quality assurance programs, however, should you find your order has a defect in materials or workmanship, Gravity Defyer will replace the shoes with the same style or equivalent Gravity Defyer Shoes.
  • 2. Gravity Defyer Shoes are under warranty against defective materials or workmanship for up to 60 days from date of shipment that is stamped on your order packing slip.
  • 3. Warranty is valid provided that the shoes have received adequate maintenance; have suffered no cuts, abrasions, or other damage; have not been subjected to abuse or mistreatment; and do not show excessive wear and tear.
  • 4. Improper fit is not valid criteria for warranty. Misuse, abuse or alteration of product voids warranty.

Still have questions? Log in to customer account and send us your query and we will respond within 24 hours.

* Gravity Defyer is not responsible for items lost or damaged by your chosen carrier.

Please allow up to 30 days from the time the item is received for your account to be credited or an in-house exchange to be processed. For refunds, allow 1-2 billing cycles for the credit to appear on your statement.