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Handling Returns and Exchanges

FREE SHIPPING FOR RETURNS & EXCHANGES*

We know that sometimes you need to exchange or return an item. We've made it as easy as 2 simple steps!

Exchange Policy** - To exchange for a different size, color or style:

Items returned damaged or with extensive wear and tear are not entitled to refund, exchange, or store credit.

1. For an exchange, all products must be returned within 30 days from the date stamped on your order packing slip.
2. Shoes must be returned in "Like New" condition.
3. Products must be returned in their original packaging.
4. Incomplete returns are not entitled to exchange, refund or store credit.
5. Must complete return form with reason for return.
6. Please complete the "Return and Exchange" form that was included with your order and please provide the reason for return.
7. Only purchases made directly from Gravity Defyer or GravityDefyer.com are entitled for exchanges.

30 Day Refund Policy† - To return your purchase for a refund:

Items returned damaged or with extensive wear and tear are not entitled to refund, exchange, or store credit.

1. All products must be returned within 30 days from the date stamped on your order packing slip.
2. Shoes must be returned in "Like New" condition.
3. Products must be returned in their original packaging.
4. Incomplete returns are not entitled to refund, exchange, or store credit.
5. Must complete return form with reason for return.
6. Only purchases directly from Gravity Defyer or GravityDefyer.com are entitled for refund.
7. Shipping and handling charges are not refundable.
8. Customers who purchased under our "30 Day Free Trial" program will not be charged for the product.
9. Customers who purchased with check or money order will be refunded by check within 25 days.

60 Day Limited Warranty – in addition to our 30-day money back warranty, we also provide an additional 30- day manufacturer defect warranty in the form of exchange or store credit only.

1. We are constantly improving our quality control and quality assurance programs, however, should you find your order has a defect in materials or workmanship, Gravity Defyer will replace the shoes with the same style or equivalent Gravity Defyer Shoes.
2. Gravity Defyer Shoes are warranted against defective materials or workmanship for up to 60 days from date of shipment that is stamped on your order packing slip.
3. Warranty is valid provided that the shoes have received adequate maintenance; have suffered no cuts, abrasions, or other damage; have not been subjected to abuse or mistreatment; and do not show excessive wear and tear.
4. Improper fit is not valid criteria for warranty. Misuse, abuse or alteration of product voids warranty.

Return & Exchanges Process:

Items returned damaged or with extensive wear and tear are not entitled to refund, exchange, or store credit.

Step 1 – Complete the Return & Exchange Form
Print and fill out the Return & Exchange Form (.pdf).
Clearly mark whether you would like a return or an exchange. Please fill out the form completely including your order number and the item(s) you are returning and the reason for your return or exchange.

Step 2 - Repack and Ship
Pack and seal your return merchandise securely. Double check to ensure you have all proper documentation enclosed, including the Return & Exchange Form. Remember to get a tracking number from your shipping carrier. ††

Mail returns to:
Returns
10643 Glenoaks Blvd.
Pacoima, CA 91331

Still have questions? Log in to customer account and send us your query and we will respond within 24 hours.

* Free shipping for returns and exchanges applies only to products purchased new and at full price. One (1) free exchange/return per order. Does not apply to item on sale, closeout, special value, or sample items.
** Gravity Defyer reserves the right to substitute merchandise of equal or higher value, if the requested merchandise is unavailable.
† Shipping and handling charges are non-refundable.
†† Gravity Defyer is not responsible for items lost or damaged by your chosen carrier.

Please allow up to 30 days from the time the item is received for your account to be credited or an in-house exchange to be processed. For refunds, allow 1-2 billing cycles for the credit to appear on your statement.