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Total: $0.00
 

Order Status:

To check the status of your order you will need to log into your customer account and view the history of your account.
 
Once you have logged in (See example below):

  1. “Type” - select Sales Order
  2. “Status” you can select:
    • “View all” option to check the entire history of your account
    • Other options include “Open Orders”, “Unapproved Orders”, and “Closed  Orders”.
  3.  “PO/Check Number”, locate the order number
  4. “Status”, there will be 3 results:

    Unapproved: A payment hold was placed on the order due to a Pending Approval or Declined Authorization.

    Open: Indicates that the order is currently being processed and fulfilled for shipment.

    Closed: Order was canceled by Gravity Defyer or the customer.


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Tracking your Shipment:

To track your shipment, you will need to log into your Gravity Defyer account.

Once you have logged in (See example below):

  1. Select “Tracking Numbers” tab
  2. Copy your tracking number for the corresponding order
  3. Open a new browser page and visit:

 

The website will indicate that the order is currently in transit or if they have received the billing information the selected carrier is waiting for the package to arrive at their facility.

If it has been more than five business days and the Billing Information status has not been updated please contact Customer Service to request additional information on your order.

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