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Frequently Asked Questions


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Returns

Q) What is your return policy?

A) Returning your Gravity Defyer Shoes have never been easier. If you have paid for and are returning your shoes in like-new condition and in their original packaging within the 30 days of purchase, then you can simply visit Returns and Exchanges to view all of your options and fill out the appropriate forms to ensure the processing of your return.

Q) How can I return my Gravity Defyer's that were a gift?

A) If you have received your Gravity Defyer shoes as a gift, you may exchange your present for another style, size or color for the same published value of your present within 30 days of original purchase. Refunds for gift returns can only be addressed to and given in the original form of payment. Our standard Returns and Exchanges policies apply.

Q) I printed out my label and misplaced it. How can I retrieve it again?

A) Not a problem! Simply go to Order Status & Tracking page for specific instructions.


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About The Shoes

Q) How do Gravity Defyer shoes sizes compare to other brands?

A) Our unique shoes have been tested comprehensively to fit standardized U.S. allocated shoes sizes. If the shoes do not fit just return them for a free exchange.

Q) What about width options?

A) Most of our shoes offer additional width options and our exclusive Perfect-Fit Insole. In the event of any sizing issue, return them for a free exchange.

Q) Do I need time to adjust to the shoes?

A) To maximize the benefits of our Gravity Defyer shoes, it is important that you try them on in the comfort and safety of your home to ensure proper adjustment to the shoes. Some customers have previously experienced heavy pressure on the balls of their toes and minor motion sickness when initially wearing the shoes. A simple solution that our customers have found is to simply remove the shoes and try them again after 24 hours.


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General

Q) Do you have a catalog?

A) Yes! Gravity Defyer offers a wonderful catalog. To sign up, please visit Catalog Signup

Q) Do you do backorders?

A) We understand that Gravity Defyer technology is a very anticipated and sought-after footwear. Due to the popularity of some our shoes, we do fulfill on a first order, first out basis. Although you may have placed your order when we had inventory available, we may have had low inventory that were used to fulfill previous orders. Some of our newer shoes may be available on backorder to assist you. Our Customer Service team will give you the best estimate of when a backordered pair of G-Defy's will land at your doorstep. We do advise, however, that you consider in-stock available colors and models first as there are always hundreds of which to choose. 

Q) My email address has changed. How do I update this information to my current account?

A) Not a problem! To ensure that you receive our new product updates, special promotions and announcements, simply give us your new email here.


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Payment Information

Q) What forms of payment do you accept?

A) For customers in the United States, we currently accept all major credit cards, personal checks, and money orders. Visit Payment Methods for a complete list of acceptable forms of payments.

Q) Is it safe to use my credit card on your site?

A) Here at Gravity Defyer we understand your right to a secure, fast, and easy way to make your purchase. Our secure checkout forum provides maximum security to your identity and payments at the highest degree.

Q) Do you accept personal or company checks, Cashier's Checks or Money Orders?

A) Yes, we currently accept checks as an acceptable form of payment. Please ensure you calculate any applicable shipping and tax charges for the total of your check. Visit Payment Methods for information of where to send your payment.

Q) Do you accept international credit cards?

A) We are currently limited as to the acceptable forms of international payments we are able to accept. Please visit Payment Methods for a complete list of acceptable forms of international payments.

Q) How does the 30-day satisfaction guarantee billing work?

A) For single-item orders: If you made your purchase directly from Gravity Defyer and you selected our "Bill me in 30 days" billing option, the non-refundable shipping and handling fees will be charged the day the item actually ships from our warehouse. If you wish to exchange for a different size, style or simply want to return them, you have 30 days from the day the item leaves our warehouse to return them back to us. If, on the 30th day from shipment there is no indication of the item being returned and in our possession at the warehouse, the credit card initially provided will be charged for the remaining balance on the sales order.

A) For orders with 2 or more items on a single purchase: If you ordered 2 or more items and selected our "Bill me in 30 days" billing option, this option will apply only to the first item shipped. All other items on the same sales order, if shipped within the 30-day billing schedule of first item, will be billed for shipping on the day of shipment and is on the same day, as scheduled, as the first item shipped. If within 30 days from shipment there is no indication of the unbilled item being returned and in our possession at the warehouse, the credit card initially provided will be charged for the remaining balance of that item. Any item that ships outside the initial 30-day billing schedule will be fully charged at time of shipping.

☆ Depending on your bank provider, your credit card or debit card may be pre-authorized, not charged on the actual shipping date and held up to 10 business days by your bank. The total value of your sales order should be available for this pre-authorization. If you need to make any other arrangements, please contact Customer Service directly prior to completing this order.


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Technology

Q) I tried to check out and the item in my shopping cart disappeared, what happened?

A) Either the item hadn't been properly selected or just a common computer error, if error continues please email customercare@gdefy.com or contact Customer Service with the shoe number or name and we'll assist you from there.